Privacy Policy for ECA Website

Effective Date: 10/07/2023

  1. Introduction

This Privacy Policy outlines how the ECA (Energy Consumer Association) collects, uses, and protects personal information obtained through its website. The ECA is committed to safeguarding the privacy and confidentiality of individuals’ personal data and complies with applicable data protection laws and regulations.

  1. Information Collection

2.1 Personal Information

The ECA may collect personal information from users of the website, including but not limited to, names, email addresses, contact numbers, and any other information voluntarily provided through contact forms or subscriptions.

2.2 Non-Personal Information

The ECA may automatically collect non-personal information, such as IP addresses, browser type, operating system, and referring website URLs, to enhance the user experience and improve our website’s functionality.

  1. Use of Information

3.1 Personal Information

The ECA may use personal information provided by users for the following purposes:

  • Responding to enquiries and communications from users
  • Providing requested services and information
  • Sending newsletters, updates, and promotional materials, if opted-in by the user
  • Administering user accounts and website functionality
  • Conducting surveys, research, and analysis to improve our services
  • Complying with legal obligations

3.2 Non-Personal Information

Non-personal information collected is used for statistical analysis, website improvement, and ensuring the security and proper functioning of the website.

  1. Information Sharing

The ECA will not disclose or sell personal information to third parties unless:

  • Required by law or legal process
  • Consent has been obtained from the user
  • Necessary for providing requested services or information
  • To protect the rights, property, or safety of the ECA, its users, or the public
  1. Data Security

The ECA employs appropriate technical and organisational measures to safeguard personal information from unauthorised access, disclosure, alteration, or destruction. However, no data transmission over the internet can be guaranteed as 100% secure, and users should be aware of inherent risks.

  1. Cookies and Tracking Technologies

The ECA may use cookies and similar tracking technologies to enhance user experience, gather information about website usage patterns, and personalise content. Users can modify their browser settings to manage cookie preferences, but this may affect certain website features.

  1. External Links

The ECA’s website may contain links to external websites. This Privacy Policy does not apply to those websites, and users are encouraged to review the privacy policies of those sites.

  1. Children’s Privacy

The ECA’s website is not intended for children under the age of 13. The ECA does not knowingly collect or solicit personal information from children. If you believe that we have inadvertently collected personal information from a child, please contact us immediately.

  1. Changes to the Privacy Policy

The ECA reserves the right to update or modify this Privacy Policy at any time. Users will be notified of any material changes by posting the updated Privacy Policy on the website with a revised effective date.

  1. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of personal information, please contact us at [insert contact details].

By using the ECA website, you signify your acceptance of this Privacy Policy. It is recommended to periodically review this policy for any updates or changes.